Customer Support

Frequently Asked Questions

Everything you need to know about ordering rare bourbon, whiskey, champagne, and premium spirits online.

Ordering & Delivery

Do I need to be present to receive my delivery?

Yes. An adult aged 21 or over with valid government-issued photo ID must be present to sign for any delivery containing alcohol. Packages are never left at the door.

Can you ship alcohol to my state?

Not to every state. US alcohol shipping rules vary by state, and some zip codes cannot be served at all. Check the rules for your own state before ordering.

When will my order ship?

Orders are typically prepared within 1 to 3 business days. Transit time on top of that depends on the carrier and destination.

How do you package bottles for shipping?

Bottles ship in moulded pulp inserts inside double-walled corrugated boxes. In extreme heat or cold we may hold a shipment rather than risk the contents.

Products & Policies

How are your prices set?

Each bottle is priced in line with what it currently sells for at licensed US retailers. Allocated releases such as Pappy Van Winkle, George T. Stagg or the Weller range are rarely available at the distillery's suggested retail, so their listings state that suggested price and explain that ours reflects the current in-stock market price.

What details do you publish for each bottle?

Each listing carries distillery, region of origin, age statement, ABV and proof, and separate nose, palate and finish tasting notes.

What is your return policy for rare whiskey?

All alcohol sales are final and we cannot accept returns for a change of mind. If a bottle arrives damaged in transit, contact us within 48 hours with photographs for a replacement or refund.

Is there a minimum order?

Yes. Bottles priced under $1,000 are sold in a minimum of six bottles of the same expression. Bottles priced at $1,000 or more can be ordered individually. The minimum is shown on every product page and applied automatically in your cart.

How can I pay?

By card or by bank transfer. Card payments are taken on Stripe\x27s secure hosted checkout, so your card details never reach our servers. If you choose bank transfer, you receive our bank details and your order reference, or an invoice once we have confirmed availability.