Customer Support

Frequently Asked Questions

Everything you need to know about ordering rare bourbon, whiskey, champagne, and premium spirits online.

Ordering & Delivery

Do I need to be present to receive my delivery?

Yes. An adult aged 21 or over with valid government-issued photo ID must be present to sign for any delivery containing alcohol. Packages are never left at the door.

Can you ship alcohol to my state?

Not to every state. US alcohol shipping rules vary by state, and some zip codes cannot be served at all. Check the rules for your own state before ordering.

When will my order ship?

Orders are typically prepared within 1 to 3 business days. Transit time on top of that depends on the carrier and destination.

How do you package bottles for shipping?

Bottles ship in moulded pulp inserts inside double-walled corrugated boxes. In extreme heat or cold we may hold a shipment rather than risk the contents.

Products & Policies

Why are your listed prices below market retail?

Every product page shows our listed price next to the average market retail price for the same expression, so the difference is visible on the listing itself rather than only claimed in general terms.

What details do you publish for each bottle?

Each listing carries distillery, region of origin, age statement, ABV and proof, and separate nose, palate and finish tasting notes.

What is your return policy for rare whiskey?

All alcohol sales are final and we cannot accept returns for a change of mind. If a bottle arrives damaged in transit, contact us within 48 hours with photographs for a replacement or refund.

Does this website take payment?

No. The cart on this site saves a selection of bottles only. No order is placed and no card, bank or identity details are collected anywhere on this website.